Service Delivery Manager

Service Delivery Manager / Service Delivery Manager

Location: Antwerp (Belgium)

Start Date: ASAP

Contract: 12 Months

Salary: Negotiable

Description (Institution Financial)

Develops and sponsors tactics to achieve strategic objectives across functional groups or within a business group. Develops and implements programs, projects or processes for a major segment of a complex function or a small diverse business. Provides technical leadership for work teams in specialized functional or process areas. Associates in the Service Delivery function are responsible for Relationship Management / Account Management of a client / business area in all information technology activities. The role requires one to be a proactive and strategic business partner in an IT environment striving to meet current and anticipated business objectives. The relationship manager serves as a single point of contact for the client and must be capable of managing initiative-based portfolios in a multi-matrixed environment. They are also the escalation point for unresolved problems, complaints and complex service requests. Key skill sets include the ability to execute a portfolio using consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs. Associates in this job code must manage people.

Qualifications

Program manager to lead all efforts related to the DOJ FHFHA and Article X - role will include reporting as well as executive escalation related to risks in meeting our OCC DOJ and FHFA

To Apply please send a copy of your CV/Resume in a Microsoft Word Format